Orders that are being held in our warehouse for delayed delivery at the request of the customer and layaway orders cannot be cancelled.Orders picked up the the warehouse or loaded into the truck for the delivery is considered as the shipped order.Mattresses are non-refundable and are non-returnable. Sale, clearance, discounted & outlet itemsĪll clearance, discounted and items are sold as «Final Sale» are non-refundable. If you have questions please contact us before you made a purchase. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.Įach service fee vary from $50 to $250. Our additional services and shipping fees are non-refundable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’) Additional services & shipping fees Please note that the custom orders are non-refundable and are non-returnable Not happy with the Color?.Īll returns based on the color subject goes through the same process: ‘Notify within 14 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’Ĭustom orders & special orders based on Color-issue are non-refundable and are non-returnable. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled. This means that if you have damaged the product, we will not be able to accept your return. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. You will receive the email confirmation once the refund is complete. We will then process your request and issue a credit to your credit card or PayPal within one day. Products returned during the 14 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. Without the original packaging we will not be able to accept your return. Our products are well packaged for shipping purposes. We accept all returns and exchanges within 14 days of receiving your purchase. We do place a few limitations on our returns policy, but we think that they are fair.
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